Legal withdrawal period:
Under Article L. 221-18 of the French Consumer Code, you have fourteen days to exercise your right of withdrawal. You will be responsible for paying for your own shipping costs for returning your item and shipping costs will not be refundable, unless there is an error on our part. If 14 days have gone by since you received your item, unfortunately we cannot offer you a refund or exchange.
Peace of Mind Purchase Guarantee:
Order with peace of mind with the Peace of Mind Purchase Guarantee!
By subscribing to the Peace of Mind Purchase Guarantee, the Customer benefits from the following advantages:
- Extension of the withdrawal period to 60 days (instead of 14 days).
- 100% free return shipping.
The Peace of Mind Purchase Guarantee does not apply to items that cannot be returned (more details in the return conditions).
Before returning a Product to the Company under the “Peace of Mind Guarantee”, the Customer must ensure that:
(1) he has a return authorization number (RAN);
(2) it has included, where applicable, all accessories, guarantees attached to the Product and any other material delivered with the Product;
(3) he returns the Product in its complete original packaging and in a shipping carton other than the original one.
(4) he has clearly indicated the NAR number and the return address on the return package;
(5) he carefully closed the package.
Return conditions
In any case, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To make a return, Please contact us at contact@innovboutique.fr . You will need to show us a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Several types of products cannot be returned:
* Gift cards
* Certain health and personal care products for hygiene reasons
There are certain situations where only a partial refund is granted:
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a maximum of 7 days.
Late or missing refunds
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at contact@innovboutique.fr.
Exchanges
We only support the replacement of an item if it is defective or damaged upon receipt, or if you have subscribed to the worry-free purchase guarantee. Otherwise, the return costs to our premises remain your responsibility. If you would like an exchange, send us an email to contact@innovboutique.fr.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Shipping
To return a product, you must mail it to:
RUBECK
BP 50044
13803 Istres CEDEX
You will be responsible for paying your own shipping costs. to return your item and shipping costs will not be refunded unless it was an error on our part.
If you have subscribed to the worry-free purchase guarantee, a return label will be sent to you once you have contacted us.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
